Internal FAQ
Internal troubleshooting guide
Why i don't see the country i'm looking for in the country list?
Why i don't see the country i'm looking for in the country list?
If your desired country doesn’t appear in the list, most likely we don’t have IPs from that country right now, please check later.
Why i cannot use my ip directly instead of proxy.toolip.io?
Why i cannot use my ip directly instead of proxy.toolip.io?
Toolip leverages DNS-based proxy routing for improved reliability, security, and load balancing. This ensures seamless connectivity and better performance across proxy networks. Toolip allows only Search Engine ISP to use the IP directly.
Do you have a bounty program?
Do you have a bounty program?
We currently do not have an official bounty program. However, if you could provide us with evidence of the vulnerability, we will review it and consult with management to determine what reward can be offered.
Why can't I create more than 1 proxy?
Why can't I create more than 1 proxy?
If you are facing issues when generating more than 1 proxy, please try clearing your browser cookies and cache to resolve this error.
Why can’t choose proxy country before checkout?
Why can’t choose proxy country before checkout?
Choosing a country will be possible via your dashboard after purchase, except Search Engine ISP which is US-only.
Can I reverse the rotation of my ISP proxies?
Can I reverse the rotation of my ISP proxies?
No, proxy rotation is final. Please double-check before rotating.
Why I don’t see “Cancel Plan” option in Active Subscriptions?
Why I don’t see “Cancel Plan” option in Active Subscriptions?
If you can’t find the “Cancel Plan” button, this most likely means that you’re not qualified for a refund anymore. Either it’s after the 2-day cap, or you’ve used more than 50MB.
Does your service allow accessing .gov websites?
Does your service allow accessing .gov websites?
Under the Residential plans you would not be able to access
.gov websites.