> ## Documentation Index
> Fetch the complete documentation index at: https://docs.toolip.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Refund Policy

> Learn about Toolip’s refund eligibility and how to request a refund if needed.

Prefer an enterprise-grade guide? Learn more about Oculus Proxies <a href="https://docs.oculusproxies.com/pricing-billing/refund-policy" target="_blank" rel="noopener">Refund Policy</a>.

<AccordionGroup>
  <Accordion title="Am I eligible for a refund?">
    Toolip.io offers refunds for orders canceled within **2 days of the original payment**, as long as your total **bandwidth usage is under 50MB**.
  </Accordion>

  <Accordion title="How can I check my remaining bandwidth?">
    You can monitor your current bandwidth usage in the [Toolip.io dashboard](https://toolip.io/dashboard/page/plans) to determine if you meet the refund eligibility criteria.
  </Accordion>

  <Accordion title="How do I get a refund?">
    To cancel your proxy and to get a refund, please follow our [Cancel Plan](https://docs.toolip.io/pricing-billing/plan-mods#cancel-plan) option. If you meet the criteria in our refund policy, the option will be available. If it’s not and you believe you qualify, don’t hesitate to [contact us](mailto:support@toolip.io).
  </Accordion>

  <Accordion title="Can I refund myself?">
    Yes! If you're eligible, you can go ahead and process the refund on your own, no need to wait around for our support team.

    Follow [this](https://docs.toolip.io/pricing-billing/plan-mods#cancel-plan) page.
  </Accordion>

  <Accordion title="What if I don’t qualify for a refund?">
    In certain cases, exceptions may be granted. If you believe you should still be eligible for a refund, you can submit a request via email at [support@toolip.io](mailto:support@toolip.io). Be sure to provide details about your situation to help us review your request.
  </Accordion>

  <Accordion title="Can my order be declined?">
    Toolip.io reserves the right to refuse or cancel your order or access to services if fraudulent, unauthorized, immoral, or illegal activity is suspected.
  </Accordion>
</AccordionGroup>