> ## Documentation Index
> Fetch the complete documentation index at: https://docs.toolip.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Why Is My IP Marked as Suspicious?

> Learn why your IP might be flagged and how to resolve the issue.

Prefer an enterprise-grade guide? Learn more about Oculus Proxies <a href="https://docs.oculusproxies.com/pricing-billing/ip-suspicion" target="_blank" rel="noopener">IP Suspicion</a>.

If you've received a message stating that your IP is suspicious, it means our system has detected potential fraudulent or suspicious activity associated with your IP address. To ensure security and prevent unauthorized transactions, your purchase has been temporarily blocked.

### What Can You Do?

1. **Try using a different IP address**, such as a home network or a trusted VPN, and attempt the purchase again.

2. If the **Verify my identity** button appears, please complete the <Tooltip tip="Know Your Customer">KYC</Tooltip> form to help ensure the security of both your account and our platform.

<Frame>
  <img src="https://mintcdn.com/toolip-d3ca8ce9/mPVR9VcnRd7pGe8I/pricing-billing/img/KYC-button.png?fit=max&auto=format&n=mPVR9VcnRd7pGe8I&q=85&s=0420e8ff8051105fb23fb07fb027ae76" alt="" width="501" height="140" data-path="pricing-billing/img/KYC-button.png" />
</Frame>

4. **If you believe this is a mistake** and you're still having issues, please [contact us](mailto:support@toolip.io) with details about your issue, and our team will manually review your request.

We prioritize the security of our users and platform. If you need further assistance, don’t hesitate to reach out! 🚀